Cartime Help Center
How can we
help you today?
Bookings
Manage your rentals
Payments
Refunds & deposits
Account
Security & profile
Hosting
Owner support
Frequently Asked Questions
Open the app > My Bookings > Select booking > Cancel. If unavailable, contact support with your booking ID.
Most refunds appear within 5–14 business days after approval, depending on your bank/payment method.
Some bookings require a deposit held during the rental, then released based on policy and car condition.
Try reset password, check spam for verification emails, and confirm email/phone is correct.
Owner Dashboard > Listings. If you can’t access it, message support with your owner email.
Still need assistance?
Our specialized support team is available to help you with any specific requests or issues. We typically respond within 24 hours.
Email us
support@cartime.my
Response Time
Within 24 hours
Region
Malaysia